Order Cancellation Policy

Livomirae (hereinafter referred to as “we”) is committed to providing users with a clear, stable, and predictable order management experience. This Order Cancellation Policy applies to all orders placed through our online store and explains the applicable cancellation conditions, procedures, and refund arrangements.

1. Order Cancellation Conditions

• Orders may be canceled directly within 48 hours after placement and successful payment, provided the order has not yet been shipped.
• Orders placed more than 48 hours ago or orders that have already entered the shipping process can no longer be canceled.
• If an order has already been dispatched, you may contact us after delivery to request a return and refund.

2. Order Cancellation Process

• You may contact our customer service team via email or telephone to submit an order cancellation request, providing your order number, payment proof, and any required supporting information.
• Our customer service team will review and process your request promptly. Once approved, you will be notified of the outcome and the corresponding refund will be arranged without delay.

3. Refund Process

• Refund Method: Refunds will be issued to the original payment card used at checkout, including Visa or MasterCard.
• Processing Time: Depending on the processing efficiency of your card issuer, refunds are generally completed within 1–5 business days.
• If the refund is not received within the expected timeframe, please contact us for assistance.

4. Additional Notes

Once an order has entered the shipping or transportation stage, cancellation is no longer possible. We recommend reviewing your order details promptly after placing an order to ensure any necessary changes can be made within the allowable cancellation period.

Contact Us

Address: 3078 Azlee Place Northwest, Atlanta, GA 30318-4402, United States
Phone: +1 (917) 274-5024
Email: solutions@livomirae.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)