Privacy Policy

This Privacy Policy explains how Livomirae (hereinafter referred to as “we”) collects, uses, stores, and protects personal information through our online store. All services and transactions are conducted exclusively online, and this policy applies to all interactions that take place on our website.

1. Scope of Application

This policy applies to information collected when you browse our website, place orders, communicate with us, or otherwise interact with our online services. It covers only data generated through our website and does not apply to offline activities.

2. Information Collection and Cookies

We use Cookies and similar technical tools to support website functionality and improve user experience. Cookies help us recognize returning visitors, remember preferences, analyze site usage, and maintain secure access. These technologies do not directly identify individuals on their own.

3. Use and Sharing of Information

Collected information may be used for the following purposes:

• Processing orders and providing purchased services;
• Managing payments, deliveries, and after-sales support;
• Responding to inquiries and service-related communications;
• Improving website performance, security, and usability.

We do not sell or disclose personal information for unrelated purposes. Information may be shared only when necessary to complete transactions or support essential operations, and only within a reasonable and limited scope.

4. Data Storage and Cookie Authorization

Personal information and Cookie data are stored using appropriate security measures and retained only for as long as necessary to fulfill their intended purposes. The use of Cookies requires user awareness and authorization, which can be managed or withdrawn through browser settings. Disabling Cookies may affect certain website functions.

5. User Rights

You have the right to manage your personal information, including:

• Requesting access to the personal data we hold;
• Requesting updates or corrections to inaccurate information;
• Requesting deletion of data where appropriate;
• Withdrawing previously provided consent for specific data uses.

All requests will be reviewed and handled within a reasonable timeframe after verification.

6. Legal Basis for Data Processing (GDPR Policy)

Our data processing activities are conducted in accordance with GDPR policy principles and are based on the following lawful grounds:

• Performance of a Contract: Processing orders and providing purchased services;
• Explicit Consent: Managing newsletter subscriptions and informational communications;
• Compliance with Legal Obligations: Meeting tax, accounting, and regulatory requirements;
• Legitimate Interests: Improving user experience, maintaining service security, and preventing fraudulent activity.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the information below:

Contact Address: 3078 Azlee Place Northwest, Atlanta, GA 30318-4402, United States
Customer Service Phone: +1 (917) 274-5024
Customer Service Email: solutions@livomirae.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)