Shipping policy

Livomirae (hereinafter referred to as “we”, “us”, or “our”) operates exclusively as an online store. These Shipping Terms explain how orders are processed, shipped, and delivered, helping you understand delivery coverage, fees, timelines, and related responsibilities before completing a purchase.

1. Delivery Coverage

We currently provide delivery services within Australia only. Shipping to locations outside Australia is not supported at this time.

2. Shipping Fees

• Orders with a total value of AUD 99.99 or above (including AUD 99.99) qualify for free delivery.
• Orders with a total value below AUD 99.99 are subject to a flat shipping fee of AUD 10.99.

All applicable taxes and shipping-related charges are included in the product prices displayed on our website. No additional fees are required beyond the amount shown at checkout.

3. Order Cut-Off Time

Order processing is based on business hours (CET 08:00–18:00):

• Orders placed and successfully paid for before 18:00 will begin processing on the same business day.
• Orders placed after 18:00 will begin processing on the next business day.
• If an order is placed on a non-working day, processing will begin on the next available business day.

4. Order Processing Time

Once payment is completed and the order is confirmed, it enters the preparation stage. Standard processing time is 1–3 business days, during which the order is verified, packed, and handed over to the logistics provider. Please note that processing time does not include transportation time.

5. Estimated Delivery Timeframe

After dispatch, the estimated overall delivery timeframe is approximately 5–8 business days. Actual delivery times may vary depending on the delivery destination, carrier operations, and current logistics conditions.

6. Logistics Carriers

To ensure reliable and consistent delivery services, orders may be shipped using one or more of the following carriers:

• UPS
• DHL
• FedEx
• Australia Post

7. Order Tracking

After placing an order, you will receive a confirmation email containing your order number, payment details, and logistics information (where applicable). Once the order is shipped, you may visit the “Order Tracking” page on our website and enter your email address or phone number together with the corresponding order number to check the latest status of your order.

8. Responsibility Statement

• Damage or Loss: If your package is damaged, missing, or lost during transit, please contact us promptly after delivery so we can assist with verification and resolution.
• Shipping Changes or Cancellations: Once an order has been handed over to the logistics provider, changes, rerouting, or cancellations are generally not possible.
• Delivery Address Responsibility: Please ensure that your delivery address is complete and accurate. Any delays, failed deliveries, or additional costs caused by incorrect or incomplete address information will be the responsibility of the recipient.

9. Delivery Acceptance Notes

Please inspect the outer packaging carefully upon receipt. If you notice visible damage, tampering, or other abnormalities, we recommend taking photos (and/or videos) as evidence and contacting us as soon as possible for further assistance.

Contact Us

Contact Address: 3078 Azlee Place Northwest, Atlanta, GA 30318-4402, United States
Customer Service Phone: +1 (917) 274-5024
Customer Service Email: solutions@livomirae.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)