Livomirae (hereinafter referred to as “we”) provides product display, ordering, payment, and after-sales support services through our online store. This Service Policy explains the rules, rights, and responsibilities applicable when you use our website and related services.
1. Introduction and Scope of Application
This policy applies to all users who access, browse, or complete transactions through our website. By using this website, you acknowledge and agree to comply with the terms outlined herein. This policy applies exclusively to online store services and does not involve any offline sales activities.
2. User Accounts and Website Responsibility
Users are responsible for ensuring that all submitted information is accurate, complete, and kept up to date. We are responsible for the routine maintenance and basic operational security of the website. However, we are not responsible for indirect impacts caused by network conditions, device issues, or other unforeseeable circumstances.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, inventory availability, and pricing displayed on the website are clear and accurate. In the event of adjustments, the information shown at the time of order confirmation shall prevail. Product availability is subject to the system status at the time the order is placed.
4. Orders and Payment
Once payment is successfully completed, the order is considered valid and will enter the processing stage. Order details are subject to system confirmation. Products are not formally reserved until payment has been completed.
5. Delivery Conditions
Delivery services are provided exclusively within Australia. After payment is successfully completed, your order is confirmed and enters the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. Following dispatch, the estimated delivery time is approximately 5–8 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure consistent and reliable delivery, we cooperate with established logistics providers, including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a flat delivery fee of AUD 10.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed delivery timelines and handling standards, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accepted.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.
Comprehensive eligibility requirements, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Where refund conditions are met, refunds will be issued to the original payment method. The actual time required for funds to be credited may vary depending on the processing speed of the relevant financial institution. Please refer to the refund-related policy for further details.
9. Dispute Resolution and Applicable Law
We comply with Australian law, including GDPR. In the event of any dispute arising from the use of our services, both parties should first seek resolution through amicable communication. We reserve the right to update this policy as necessary and will notify users of any relevant changes.
10. Privacy and Data Protection
We value the security and protection of user information. Details regarding the collection, use, and management of personal information are explained in our privacy-related statements.
11. Intellectual Property
All content displayed on the website, including text, images, identifiers, and overall layout, is protected. Unauthorized use, reproduction, or distribution is not permitted.
12. Limitation of Liability
To the extent permitted, we are not responsible for indirect losses resulting from user actions, misunderstandings of information, or factors beyond reasonable control.
13. Amendments to the Service Policy
We may update this policy in response to service adjustments or operational needs. Updated terms will be published on the website and will take effect upon posting.
Contact Information
Contact Address: 3078 Azlee Place Northwest, Atlanta, GA 30318-4402, United States
Customer Service Phone: +1 (917) 274-5024
Customer Service Email: solutions@livomirae.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)
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