Refund Policy

Livomirae (hereinafter referred to as “we”) operates exclusively as an online store. This Refund Policy explains how refunds are handled, the applicable conditions, and the processing timeline to ensure transparency and consistency.

1. Scope of Refunds

Refunds apply to orders placed through our online store where return or cancellation conditions are met. This policy is intended to clarify how refund requests are reviewed and completed after approval.

2. Eligibility for Refund

A refund may be arranged when an order qualifies under our return or cancellation procedures. Situations may include confirmed product issues, order discrepancies, or approved order cancellations prior to shipment, as described in the relevant policies.

3. Refund Request Submission

To request a refund, you must contact us using the email address or phone number provided below. When submitting a request, please include your order number, proof of payment, and a brief explanation to allow us to review your request efficiently.

4. Review and Confirmation

Once your refund request is received, our support team will review the information provided. If the request is approved, we will notify you using your contact details and proceed with the refund arrangement.

5. Refund Method

Approved refunds are returned to the original payment method used at checkout. Refunds are processed back to the bank card account used for payment, including Visa or MasterCard.

6. Processing Time

After approval, refunds are typically processed within 1–5 business days. The exact time for the refunded amount to appear in your account depends on the processing speed of your card-issuing institution.

7. Delayed or Missing Refunds

If you do not receive your refund within the expected timeframe, please allow additional time for your bank to complete processing. If the delay persists, you may contact us for further assistance.

8. Amount Refunded

Refunds are issued for the amount paid for the returned or canceled order, subject to the applicable conditions. Any approved refund will be clearly communicated before processing.

9. Policy Updates

We may update this Refund Policy periodically to reflect operational changes. Any revisions will apply to refund requests submitted after the updated version is published.

Contact Information

Address: 3078 Azlee Place Northwest, Atlanta, GA 30318-4402, United States
Customer Service Phone: +1 (917) 274-5024
Customer Service Email: solutions@livomirae.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)